March 17, 2020

Together with the rest of the world, Total Home Performance is closely monitoring the COVID-19 situation, and our top priority is the health and safety of our customers and staff. We are complying with the recommendations of governmental bodies and the Centers for Disease Control, and will continue to make the best decisions in the interest of all. Total Home Performance remains open and available to our clients, and remains committed to providing the highest level of service. We will continue to monitor this rapidly changing landscape and will keep our clients apprised of any developments.

We don't want you or our people getting sick. If you are sick or think you may have been infected, please tell us about it immediately so we can keep our people safe. As for us, here are the actions we're taking to make sure you feel safe with us working on your home.

  • We're having daily talk with our team to make sure everyone is feeling well and hasn't been exposed to any infected person.
  • All personnel have been trained on best practices for transmission prevention CDC guidelines.
  • We have strict rules in place for coming to work sick. If anyone has a fever, is showing signs of illness, or have had contact with someone who has the Coronavirus, they are not allowed at work.
  • Extra paid sick leave. They can also use their general PTO if the sick leave is gone. If any employee goes over that amount and is still sick, we offer light duty, stay at home, online training.
  • Staying out of the house unless necessary:
         - 99% of our work is done in your attic and crawlspace. We can further minimize our presence inside the house by discussing options for cutting attic and crawlspace access points in garage ceilings and on the outside of the home. This brings foot traffic down to a minimum into your home. The only times we would really need to be in your home is to replace your bathroom fans (if applicable) and perform some final testing near the end of the project. When we do need to come in your home, we are all equipped with TyVek plastic suits, booties, gloves, and respirators.
         - We also use HEPA vacuums and dust management strategies to keep all particulates to a minimum.
         - All personnel have been trained on sanitary processes to minimize the spread of germs and viruses.
  • The work we are doing is only going to improve the air quality in your home with these basic principles: 
         - After the project, less particulates will enter your home from the attic and crawlspace, because we will be air sealing these spaces. This will be eliminating any interaction between the house itself and these spaces.

I believe that our commitment to health, cleanliness and ability to minimize the work being performed on the inside of your home will lead to a safe project for everyone. We are continually monitoring the situation and if changes, we will adjust our approach accordingly.

If you don't feel safe with us working on your home, we completely understand and can reschedule your project.

Please reach out to us as soon as possible so we can arrange our schedule accordingly. If you have any questions or concerns, please feel free to reach out to us at 410-822-1390.

Thank You,
Matthew Hargrove
President – Total Home Performance, LLC

What Our Customers Are Saying About Us

  • The contractor was thorough, professional and impressive in the presentation and completion of the work completed at our home. Their work crew was extremely neat, efficient and timely in getting the work done. I highly recommend Total Home Performance, L.L.C.

    John Davis
  • Total Home Performance did an outstanding job. The work was completed as promised (time/price/quality).

    Joseph Holt
  • Entirely Satisfactory - Derek Dombrosky is an extremely capable young man.

    Elden and Barbara Hartshorn
  • Over all the THP experience was complete thorough and very professional. The equipment utilized was first rate and the work was excellent.

    William Gilmore
  • Total Home Performance is a yong company that is dedicated to doing outstanding work. Following the energy audit, Derek made an excellent presentation to us regarding our problems and their proposed solutions.

    Bill Leasure
  • Excellent staff. Professional work. Worked well with my schedule.

    Dean Hinton
  • Total Performance LLC was a very professional, hard working group. Since we are a total electric house with three heat pumps and a crawl space, we are looking forward to a lower power bill this winter.

    Ed Bishop
  • Total Home Performance was an excellent contractor. They were very knowledgeable and recommended solutions which were very helpful in improving the livability and energy efficiency in my home.

    Peter Kennedy
  • Contractor was on time, neat, had very good workers, and cleaned up after finished. Very satisfied.

    Patrick
  • The owner of the company Derek, came to our home soon after we contacted the company for an audit. He seemed to do a very thorough evaluation in all parts of the house.

    Joyce M. Fitzpatrick
  • We had our home sealed and our crawl space too and as the winter months are here---we feel the difference already.

    Tim Nowak
  • Addressed a number of issues we had with an old "ballon frame" house. Updated crawlspace and insulated attic.

    Gary
  • The work was done effeciently and I could feel the difference in the in the heat/air right away. I am very happy with the work that was done.

    Judy
  • Designated work completed as scheduled. Workers were courteous and completed work in above average manner.

    Larry Fry
  • I was amazed at the immediate impact of house sealing on the level of comfort. I have to wait until next winter to see if the savings are as expected. The contractors crew were very professional and very careful.

    B J Latka
  • We were very pleased with Total Home Performance and the energy audit experience. All the employees were very professional, they showed up on time to perform the audit, which took about two hours, as they indicated.

    ocjacobs
  • Very capable personnel, respectful of our home, pleasant, able to answer question intelligently, thorough.

    John Bayliss
  • Company was outstanding.

    Dr Bill Plack
  • This is the second time the contractor has done work for us and each time it was a delight doing business with him.

    The Danns
  • We are delighted with the work that Total Home Performance performed in our home. The workers and the type of work they did were professional. They updated us on the status of work. We would definitely utilize them in the future if the need arises.

    David Turner
  • Total home performance did a great job sealing, removing decking in attic and installing new insulation and attic tent. They cleaned everything left no mess. Wife was very happy when she got home.

    Jimmy
  • Everyone was very nice and explained the reason for every improvement they suggested. There were several issues with having my information submitted for my rebates from my electric company, but they were eventually resolved.

    Crystal D.
  • Professional and friendly people provided excellent service.

    David Gibson
  • The company was dependable in terms of doing what they said they would, when they said they would. They seemed to be very knowledgeable. They resolved several of the issues that their audit indicated were problems.

    Karen
  • I can only say one word for the performance of Total Home Performance LLC is EXCELLENCE in all areas of work performed. Aside from a job well done, cleaned up working space at the end of each day, kept me informed as to what was taking place from day to day, and also finished the job on time.

    BJD
  • Everthing done well – sales, energy audit, installation, paperwork.

    Roger Crow
  • Total Home Performance has been very easy to deal with and I found them very efficient.

    Julie Libby
  • Matt Hargrove and his crew were excellent, on time and completed the work as indicated with no additional ala carte charges. Matt came out on the evening of hurricane Irene after we noticed our sump pump not working.

    Deb Rich
  • All went well. Very polite and professional. Finished work in timely manner. Hope it helps improve our heating costs!

    Bonnie Greer
  • From start to finish a very good experience. Complete analysis of needed upgrading to implementation was very positive experience. Work crew was very responsible and personable.

    Chuck and Ruth Barbour
  • My experience with the Maryland Home Performance program was very good for the following reasons. 1. The use of a certified contractor in energy efficient methods. 2. Having a certified contractor company that employs a crew that does good work.

    Sidney Schneider
  • Contractor was professional and completed all tasks as agreed. Program was helpful. We hope to realize energy savings over the coming years.

    Bruce Thomas
  • The contractors were kind, courteous and respectful of our home.

    Ed Watkins
  • The workers were experienced, fast, and neat. In addition they were polite. This is my first year in my home so I have no way of comparing my energy use this year with other years. I am satisfied with the work done.

    Carol
  • Work was completed on time and the workers went above and beyond. Great company to work with kept us informed the whole process

    Richard Covert
  • I can only say one word for the performance of Total Home Performance LLC is EXCELLENCE in all areas of work performed. Aside from a job well done, cleaned up working space at the end of each day, kept me informed as to what was taking place from day to day, and also finished the job on time.

    Maryland Local
  • From start to finish a very good experience. Complete analysis of needed upgrading to implementation was very positive experience. Work crew was very responsible and personable.

    Maryland Local
  • The workers were experienced, fast, and neat. In addition they were polite. This is my first year in my home so I have no way of comparing my energy use this year with other years. I am satisfied with the work done.

    Maryland Local
  • Matt Hargrove and his crew were excellent, on time and completed the work as indicated with no additional a-la carte charges. Matt came out on the evening of hurricane Irene after we noticed our sump pump not working.

    Maryland Local

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